FAQs

Please read our FAQs page to find out more.

Does dialtune tune the top and bottom heads independently? 

Yes, you can control the tuning of the top and bottom heads independently using separate dials on either side of the drum. Check out our videos online for more information. 

How do I change the cable on a dialtune snare?

Changing a cable is a simple process and should be part of the regular maintenance you perform on your Dialtune snare drum. Dialtune's cable system uses high-tech synthetic fiber cable rated at over 500-lbs. Each length comes pre-stretched and carries zero memory, meaning it can be coiled and uncoiled easily without retaining any shape or structure. The cable is designed for smart failure, where it frays rather than snaps to prevent any damage to you or your drum. Most often, cable wears fastest near the dial as it is wound upon itself when tuning the drum up and down. If you tune your drum to a setting and leave it, the cable should hold for months if not years without needing to be replaced. The more you tune, the more frequently you'll want to check - and if need be - change your cable.

We've put together a video to walk you step by step through the process of changing a cable for either the top or bottom drum heads.

Can I put Dialtune's cable system on my current snare drum?

Not yet. Because of the wide variety of snare drums on the market, each
drum has a unique lug pattern that makes it difficult to apply dialtune's cable tuning system. To ensure the technology works, we are starting by making dialtune as a complete snare drum so we can have more control over the quality! We hope to tackle an aftermarket version in the future. 

Will a Dialtune snare break if I drop it? Is it built to last?

We built dialtune to perform no matter what you throw at it. To prove this, we threw a drum off our 30ft roof to demonstrate dialtune's durability.

Watch the video here.

Didn’t find your answer?

Don't hestitate to contact us

  • 5 stars: 9 (75%)
  • 4 stars: 1 (8%)
  • 3 stars: 1 (8%)
  • 2 stars: 1 (8%)
  • 1 star: 0 (0%)
J
Jerry C.
Perfect

Works well.

E
Eric D.
So easy a gorilla can do it

Like fr. We have proof

L
Luc L.

Dialtune replacement cable

j
jeff A.j.
Dialtune Cable

I Personally think the cable should be thicker or steel.

B
Bruce H.
Replacement Cable

Ordered cable to have on hand as I purchased a used Maple dialtune a couple of months ago. The cable came quickly and the snare drum sounds fantastic and works great!! Would love to see the newest brass version and find out when they will be available?

D
David a.M.
Fast response time!

Bryan (and crew) mailed me my first set of replacements right away! They are super responsive and are informative too. I look forward to doing business with them for a long time!

G
Gil
New Cable/Replacement Batter Side Hoop

The cable I ordered was delivered and seems to be of good quality.
The hoop on the other hand broke while I was playing. I’m not a constant heavy hitter so I was surprised when the edge sheared off. Upon closer review of the broken pieces, the metal appear to be of poor quality (porous like pot metal). Good thing this was covered by warranty. I wonder if this has been a known issue/ point of failure. I hope this was a fluke as these hoops are obviously not available off the shelf and waiting for a replacement is not ideal.

Hi Gil,

We are sorry you experienced a failure with your hoop! Our hoops are made from cast Z5 alloy and built to last. That being said, we have learned that the thumb tabs that are designed to assist with removing the hoop can cause a stress point when rim shots strike directly over the thumb tab. We have made a slight design change for future iterations that should solve this issue. Rotating the hoop to avoid striking the thumb tab while doing rim shots is recommended on the current design.

Thank you for being an early adopter of our first product to market and for providing critical feedback to help us improve our products! Our hoops are covered under warranty and a replacement was sent, though I apologize for the inconvenience.

We appreciate you and are glad to have you as a dialtune customer!

d
dj m.
AMAZING

Amazing customer service

J
Josh L.
Replacement cable

The replacement cables for Dialtune snare drums are very durable! Be careful to take your time and be gentle when replacing the cables though. I rushed through my reinstall on my last cable and it only lasted a few days because I did a poor install. There is an instructional video that dialtune has and I suggest studying the video before trying to DIY. If you take your time on the install and really learn how to do it properly the cable should last a good 5-6 months of daily heavy hitting even at high tunings! Which is great because I think this drum is most well suited for recording sessions to begin with, so whether you are a session drummer or a live performer, the *Perfect* tone this drum offers should be a fair trade off for a 2x annual cable replacement. To put that into even better perspective, we change drumheads like 1-2 times a year anyway most of us I’d think so let me be clear this is a VERY good product and offers superior tone and ease of tuning. It is a drum that perfectly tuned itself with a dual, what more could you ask for!

D
D.B.
Extra cable

Got this to have on hand as I purchased my new dialdrum (which also had an extra in the box). Arrived quickly. Doubt I'll be needing either anytime soon. Thanks!

m
mark c.
Hard. Time consuming!

I tried to thread the cable through but with fat fingers it was a challenge. I didn’t have enough cord at the end so I kept trying several times unsuccessful. Plus the ends of the cable kept coming apart so I couldn’t stick them through those tiny holes . So I sent the snare back. Great idea but to much time spent on a cable. Finally the snare is to heavy to move around.

A
ANISSA O.

Cables were brought. Came quick and safe!