Dialtune is a cable tuning system for drums. Using separate 
dials for the top and bottom heads you can find the exact sound you're 
looking for faster, change drumheads in under a minute, and explore new 
creative possibilities without compromise.

Cable tuning is not new, but dialtune has improved upon it! With 
dialtune's patented system, this is the only cable tuning drum that can 
independently tune the top and bottom heads using separate dials on 
either side of the drum. Additionally, changing drumheads doesn't 
require removing the cable. Our quick release hoops make changing a 
drumhead simple and easy.

Yes, you can control the tuning of the top and bottom heads independently using separate dials on either side of the drum. Check out our videos online for more information.

Changing a cable is a simple process and should be part of the regular maintenance you perform on your Dialtune snare drum. Dialtune's cable system uses high-tech synthetic fiber cable rated at over 500-lbs. Each length comes pre-stretched and carries zero memory, meaning it can be coiled and uncoiled easily without retaining any shape or structure. The cable is designed for smart failure, where it frays rather than snaps to prevent any damage to you or your drum. Most often, cable wears fastest near the dial as it is wound upon itself when tuning the drum up and down. If you tune your drum to a setting and leave it, the cable should hold for months if not years without needing to be replaced. The more you tune, the more frequently you'll want to check - and if need be - change your cable.

We've put together a video to walk you step by step through the process of changing a cable for either the top or bottom drum heads.

Not yet. Because of the wide variety of snare drums on the market, each drum has a unique lug pattern that makes it difficult to apply Dialtune's cable tuning system. To ensure the technology works, we are starting by making Dialtune as a complete snare drum so we can have more control over the quality! We hope to tackle an aftermarket version in the future. 

If you don’t absolutely love your Dialtune product, we will offer a full refund if returned within the first 10 days, no questions asked. North American customers only. International orders purchased through dialtunedrums.com are NOT eligible for returns. Please consider this before purchasing. 

For returns, please note that you are responsible for shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

All Open Box snare sales are FINAL and are not eligible for return. Limited warranty and repairs still apply, see below for details.

To be eligible for a return, you must have purchased the product from dialtune or our authorized reseller and you must provide all proof of purchase and original packing for the product.  To return any product, must contact us at customerservice@dialtunedrums.com within the first 10 days after the purchase date and receive an RMA number, return instructions and a return address. You must comply with all return instructions. The drum must be undamaged, unmodified, and in the original packaging. You are solely responsible for all losses and damage occurring during transit. You should consider using a trackable shipping service or purchasing shipping insurance. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.  An example of a rejection would include items that are clearly vandalized or damaged by abuse or neglect or modified in any way. 

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of time. Rejected returns will be shipped to sender with an invoice for the shipping costs and we reserve the right to charge your credit card for such shipping costs. 

At Dialtune, we believe in our products and stand behind our workmanship. The Dialtune Proprietary Hardware is warrantied to be free of defects in materials or workmanship for the life of the product, with the exception of the Dialtune counter hoops. Drum Shells and Dialtune outer hoops are warrantied to be free of defects for a period of one (1) year from the original date of purchase. This warranty is limited to defects that negatively affected the intended use and operations of the product. Drum shells and replacement outer hoops are available for purchase after the one (1) year warranty ends.  

“Drum Shells” refer to the cylindrical body of the instrument and related components such as reinforcement rings, bearing edges, and finish (lacquers, stains, wraps, inlays, veneer and any combination of the aforementioned types).  

"Dialtune outer hoops" refer to the rim or outer hoop of the drum that unlocks from the support hoop and shoulder bolts of the Dialtune cable tuning system.

“Dialtune Proprietary Hardware” refers to any and all plated metal components consisting of, but not limited to pulley holders, hoop clips, support rims, counter hoops, dial components, gears and gearboxes. 

This warranty is non-transferable and is limited to those who purchased the product from dialtune or from a dialtune authorized resellers, and only while the product is owned by the original owner.  Proof of purchase and original ownership is required for any warranty claims. Owners of dialtune products that are not covered by this warranty may obtain service on their drums but shall be liable for all costs for parts and labor, applicable taxes and incidentals, as well as all shipping and related costs.  

If defects in materials or workmanship are discovered within the warranty period that negatively affects the intended use and operation of the product, we will repair and or replace the defective piece of hardware and will restore the product to its original intended condition or refund the original purchase price.  

If the defective component is easily replaced by the user, we will ship the replacement component to the customer along with step-by-step instructions. If the defective component cannot be replaced by the customer, we will repair or replace defective components free of material and labor cost with comparable or functionally equivalent parts to the original purchaser upon return of the product to our shop. Depending on where you live, the time it may take for your product to reach you, may vary. 

All warranty claims and repair evaluations are to be directed to us directly at (customerservice@dialtunedrums.com). All claims or repairs must first be submitted to customer service, and we will issue to you an RMA number, return instructions and a return address. You must comply with all return instructions. We are not responsible for and may reject any products or materials shipped to us which are not accompanied by a RMA number or returns where you have failed to comply with the return instructions. All return shipments must be properly packaged to protect against damage during shipping. We recommend using the original packaging to protect the product. You are solely responsible for all losses and damage occurring during transit. You should consider using a trackable shipping service or purchasing shipping insurance.  

You are responsible for paying all shipping costs as well as any shipping insurance, taxes, customs fees, and any other incidental costs and fees related to shipping the drum to us. We do not warrant that we will be able to repair or replace any drum under this warranty without risk or damage to any aftermarket parts or other modifications made to the drum.  

Any shipping damage experienced upon initial receipt after purchase must be reported to dialtune within 10 days of delivery. Original packaging must be kept as evidence.

Snares sold through DialtuneDrums.com are available to all of North America. We have international partners, including Thomann Music in Europe. Click here for a list of retailers near you.

With drums in stock, most orders will ship within 3-5 business days. Estimated shipping time is subject to availability, and Dialtune does not represent or warrant that it will be able to ship the Product by the estimated date. Please contact us with any questions before ordering.

At Dialtune we take our customer service seriously. Easiest thing to do is shoot us an email. Our customer service department is available Monday through Friday 8am-5pm (Pacific Time).  If we do not answer right away, we are probably in the shop covered in sawdust.  Hang tight and we will respond to your email within one business day!   

For general questions about maintenance, trouble shooting, or getting the best sound out of your Dialtune snare drum, please visit our Getting Started page.